Got a question or a technical issue? Our support team is here to help.
The fastest way to reach us is via our Telegram support channel. Most questions are answered within a few hours, and complex technical issues are handled by a dedicated technician.
We cover subscription link import, client configuration, node troubleshooting, account management and billing queries — anything you need to get Qingyunti VPN working reliably on your devices.
Not sure if Qingyunti is right for you? Check our FAQ page for common questions, or contact support directly for a one-to-one assessment. We are happy to help you decide before you commit.
Our team is typically online during weekday and weekend daytime hours (Beijing time). Queries submitted outside those hours are answered on the next available session.
Join our official Telegram channel for real-time node status updates and to reach our support bot directly for technical help.
Check the FAQ section on our homepage for answers to the most common setup questions — most connection issues can be resolved in minutes.
For plan purchases, data balance queries and account management, contact Telegram support with your registered email and we will verify and resolve quickly.
Most queries are answered within a few hours during business hours. Technical issues that require deeper investigation are escalated to a specialist but we aim to resolve everything within 24 hours. Urgent connectivity problems are prioritised.
Yes — that is one of the most common requests we handle. Whether you are configuring v2rayN on Windows, Shadowrocket on iOS or Clash on Android, our team will walk you through the exact steps for your device and operating system.
Please include your registered email address, the device and operating system you are using, the client application name and version, and a brief description of what is happening. A screenshot of the error is helpful if you have one.